FAQ
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FAQ
  • How many days about the delivery time?
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    Typically, after the contract is finalized, we require 2-3 months for design, manufacturing, and debugging. Single machines take slightly less time, such as a leak testing machine, which can be completed in as little as one month.
  • How is quality assurance implemented?
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    We provide a 12-month quality guarantee. If there are any quality issues within 12 months after the equipment reaches the customer site and passes acceptance, we offer free technical and spare parts support, provided the damage is not caused by human factors.
  • How are the consumable parts of the equipment supplied?
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    Our equipment has been perfected over the years, and the lifespan of consumable parts is very stable. Depending on the machine, we provide one year's worth of spare consumables.
  • How is the training for equipment operation and maintenance conducted?
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    After the commissioning is completed at our factory, we usually require the customer to arrange personnel to come to our company for technical training. If the customer is unable to do so, we can also conduct training on-site after the equipment arrives at the customer’s location.
We adhere to the concept of "creating value for customers", integrate technology and talent resources, and develop and design various sets of dedicated production lines, dedicated single machines, automation control systems, etc. for customers based on their process characteristics and production requirements.

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WhatsApp: +86-13328050412
Phone: +86-13812634325
E-mail: harris.liu@hetro.com.cn
Add: No.5 Huayuan E.Rd, Mudu Town, Wuzhong District,Suzhou, Jiangsu, China
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